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Our Policies

Accessibility for Ontarians with Disabilities Act (AODA) Policy

Statement of Commitment

While fulfilling our mission, all Gelderman Landscape Services staff are committed to providing accessibility and equitable customer service to all of our customers. We strive to design and operate our business so that every person benefits from the same services regardless of any disability they may have.

Customer Care

Gelderman Landscape Services’ core values support our commitment to providing “Red Carpet Care” to all customers including those with disabilities. This translates as continuously improving our service and fulfilling our promises for all customers in a manner that respects the dignity and independence of persons with disabilities. Caring is in our nature.

Purpose

Gelderman Landscape Services will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Gelderman Landscape Services has delivered staff training that communicates the accessibility standards for customer service in accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07.

Our Human Resources department will keep a record of training received by Gelderman Landscape Services. Training includes:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08)
  • How to interact and communicate with persons with various types of disabilities
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person;

We welcome people with disabilities and their service animal or support person. All are allowed on the parts of our premises that are open to the public. It is the responsibility of the person with a service animal to control the animal at all times.

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities who have hired Gelderman Landscape Services will be promptly contacted via a phone call or in person. Details including reason for the disruption and anticipated length will be communicated if available. Alternatively, a notice may be posted on our website depending on the circumstance.

Feedback

Customers who wish to provide feedback on the way Gelderman Landscape Services provides goods and services to people with disabilities can phone, email, or visit the office in person.

All feedback will be directed to the President. Customers can expect to hear back within 10 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Any policy of Gelderman Landscape Services that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Please contact our office if you have any questions or concerns. (905) 689-5433 or 1 (800) 667-0644.

View our AODA Multi-year plan (PDF)