Published on March 20, 2019
The Gelderman team gathered Wednesday morning to kickoff into another new year of business.
The morning began with a State of the Union address from Nathan (President) where he shared an overview of the 2018 season and the changes coming in 2019. A couple of new items were the launching of Arizona Outdoor Solutions as the new Irrigation brand, and the enhancements team combining with our Landscape Construction division. Gelderman's focus going forward is to continue to balance working on all 5 Business Pillars (Staff, Clients, Safety, Sales & Profit) steering into the future.
After introducing the Support Centre staff, Nathan reviewed our Core Values (Passion, Caring, Respect & Integrity) and then he asked the question, "Why is Gelderman in business?". The answer is not the bottom line; the answer is our tagline: "Caring is in Our Nature".
Launching into a Strategic Planning Workshop, we worked together as a team to look at which way our strategic compass was pointing Gelderman Landscape Services. Each table was given the opportunity to brainstorm the different purchasing experiences we encounter and what makes them great. Many of the employees emphasized the importance of efficiency, convenience, and a great customer experience as reasons they are return customers. Looking at our services through the lens of "customer experience" allowed us as a team to have a different outlook on our daily work. The workshop continued into a discussion of how we can work better as a team, be ambassadors for the company (and each other's great work!), and how to improve our relationships outside the doors of Gelderman with our various partners (suppliers, vendors, schools). Working on these items will help us provide continued excellent customer experiences to our clients.
Excited for the new year, Doug (H&S Manager) led us through the safety roadmap that we are on to reach our goal of becoming Canada's Safest Company. Gelderman has many things working in our favor to achieve this goal. We have a full-time H&S Manager, 300+ years of industry experience, well-maintained equipment & fleet, and a company-wide focus on training. Keeping us from this goal are things like not following through and fixing items promptly that are brought to light by the JHSC, becoming complacent, not making the time, and beginning to think that safety is just "common sense." To bridge this gap, Gelderman is going to focus on an era of "Personal Responsibility" in Health & Safety where every employee is involved in working toward this goal.
Deborah (HR Manager) took a few minutes to review the results of our Employee Survey with the group. This was the second year the survey was given, with an increase in participation from 55%-73%! Thank you to everyone for completing the survey. The results showed a need to better communicate with and train Gelderman's employees. Deborah shared the plan to focus on these areas, including performance evaluation discussions, town hall meetings, cross-departmental training, and options for continuing education.
Before lunch, time was given to purchase uniforms, Nathan shared details of Gelderman's community involvement in 2018 including charitable donations, and hours of volunteering provided by individuals in the company. He also reviewed the incentive plan that applies to the whole company (keep it simple!) and opened up the Safe Zone as an opportunity for any questions to be asked (no repercussions).
This event was a kick off into the new season, and we are excited as a company to stay motivated to work together to make your experience with Gelderman the best it can be.
Happy Spring All!
Published on March 1, 2019
Arizona Outdoor Solutions is your answer to Irrigation & Water Management services.
I want to share some exciting news! We have rebranded the Irrigation services of Gelderman to "Arizona Outdoor Solutions"
This new brand will be solely focused on providing Irrigation & Water Management services to the residential and commercial market within the Gelderman service area.
What does this mean for you, our customer?
- Increased knowledge & expertise from additional irrigation technicians.
- Increased level of service due to a higher market density.
- Technicians will work in dedicated areas to be able to respond appropriately to your needs.
- Ability to invest in better equipment and technology that will save water, and money.
- Dedicated personnel and point of contact for all irrigation related needs.
- Clearer communication:
- For service/repairs contact <firstname.lastname@example.org>
- For sales contact <email@example.com>
Arizona Outdoor Solutions will officially take over all contracts currently held by Gelderman. There is nothing you need to do as a customer but enjoy the increased level of service you will be sure to enjoy this season.
If your contract is up for renewal, the document you receive will show both the Gelderman and Arizona logos.
Thank you for allowing us to service all of your irrigation needs.
Gelderman Landscape Services & Arizona Outdoor Solutions
Published on January 25, 2019
Gelderman Landscape Services was chosen by the more than 40 million monthly unique users that comprise the Houzz community from among more than 2.1 million active home building, remodeling and design industry professionals.
The Best Of Houzz badge is awarded annually, in three categories: Design, Customer Service and Photography. Design awards honor professionals whose work was the most popular among the Houzz community. Customer Service honors are based on several factors, including a pro's overall rating on Houzz and client reviews submitted in 2018. Architecture and interior design photographers whose images were most popular are recognized with the Photography award.
A “Best Of Houzz 2019” badge will appear on winners’ profiles as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.
Thank You to our landscape construction design & build teams for their commitment and customer focus! This award is a direct representation of the work you do and the impact that you leave on our clients.
About Gelderman Landscape Services
Gelderman Landscape Services has been creating beautiful landscapes for over 60 years. Our attention to detail and passion for what we do have earned us numerous awards, from industry associations, civic organizations and newspaper readers' choice awards. We are grateful for the recognition and enormously proud of the great team we have at Gelderman.
"Best of Houzz is a true badge of honor as it is awarded by our community of homeowners, those who are hiring design, remodeling and other home improvement professionals for their projects,” said Liza Hausman, vice president of Industry Marketing for Houzz. “We are excited to celebrate the 2019 winners chosen by our community as their favorites for home design and customer experience, and to highlight those winners on the Houzz website and app."
You can follow Gelderman on Houzz by clicking here!
Houzz is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish – online or from a mobile device. From decorating a small room to building a custom home and everything in between, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community empowered by technology, Houzz is the easiest way for people to find inspiration, get advice, buy products and hire the professionals they need to help turn their ideas into reality. Headquartered in Palo Alto, Calif., Houzz also has international offices in London, Berlin, Sydney, Moscow, Tel Aviv and Tokyo. Houzz is a registered trademark of Houzz Inc. worldwide. For more information, visit houzz.com.
Published on January 22, 2019
Gelderman Landscape Services had the opportunity to sponsor one of our employee's soccer team this past summer.
Colton Brewer has been working for Gelderman as a student through the summer and winter and we were excited to sponsor his soccer team last summer.
Being active in our communities is important to us. Great work on the field Waterloo United, and thank you for the plaque! We are excited to hang it in our Support Centre.
Click through for a peek at the plaque and the team!